Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order.
Most of our product are created to order – it usually takes 2-5 business days (excludes weekends) to prepare any order. In case of pre orders – the items’ description will state the fulfilment details of pre ordered items.
Please note that all prints are produced to order, so please factor that in when estimating the desired delivery date. We can rush production of some of the orders, so once again, please reach out to us if your order is time sensitive before placing your order.
All shipments we send out are insured by our shipping providers. If your items arrived damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.
We post all deliveries to the address you provide to us, so please – double check your order confirmation email to ensure that the address is the right one. Shienakara accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
If there’s an issue of any kind with your order please contact us within 3 business days from receiving the order or the “order delivered” notification. Failure to do so will result in us not being able to replace your order based on the shipment insurance policy.
Shienakara will not be responsible for the fate of the goods where customer refuses to accept shipments because they chance their minds or where duties and taxes are payable. Please make sure you know/understand what the import fees, taxes and procedures in your country are before placing your order.
Should your order be returned to us for any other reason, the items will be sent back at customer’s expense. If the customer refuses to cover the re-shipping costs the items will be disposed of.
Please note that we do not collect VAT(taxes) for UK – VAT and all related import/clearance fees are collected by Royal Mail/DHL Express on order’s arrival in UK. This may include handling fee by the postal service.
Please note that we do not collect taxes on behalf of EU customers – taxes and all related import/clearance fees will have to be paid by the customer on order’s arrival in EU.
We ship WORLDWIDE, however some destinations may not be available due to various reasons. Contact us if you think we should be able to ship to your location.
We deliver to customers around the globe, no matter where you are.
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Shienakara is an art gallery that celebrates nature and contemporary culture, inviting a moment of reflection in every viewer.
