Your privacy is important to us. All information collected by Shienakara on this website and via PayPal is only used for the purpose of processing your order and enhancing our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal account information.

All financial transactions are processed by PayPal to ensure the highest level of security. Please click here for PayPal policies.

Copyright

Unless otherwise stated, copyright in the information and images or artwork prints on this website, extending to all Social Media is owned by or licenced to Shienakara. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Karen Novoa or Shienakara.

For commissioned pieces, the copyright remains with the artist, Karen Novoa, unless the copyright for the artwork is signed over to the person or company who commissioned it.

Copyright and Original Works of Art

Buying an original painting, assumes that you buy the physical object to have and enjoy. You own the artwork, not the copyright to it.

• The copyright remains with Karen Novoa, Shienakara unless:
• They specifically signed over their copyright to the buyer.
• The copyright has expired.

Unless one of these circumstances applies, original piece buyer does not automatically acquire the right to reproduce a painting as prints, cards, posters, on clothing, etc, when they purchase a painting – you’re acquiring the right to own and enjoy the item but not the right to reproduce it.

This contract is governed by the laws of Colombia and such other laws which are applicable in the country where the consumer is resident.

Processing and Delivery

Please keep in mind that the delivery times we give you are estimates only. The actual delivery time will have many contributing factors. Please reach out to us before placing your order if it is time sensitive.

Please also keep in mind that all prints are produced to order, so please factor that in when estimating the desired delivery date. We can rush production of some of the orders, so once again, please reach out to us if your order is time sensitive before placing your order.

Shienakara’s processing policy is between 4-5 business days (excluding holidays and weekends) on average. While Shienakara takes no responsibility for lost, damaged or stolen goods once your order is shipped, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.

We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. While Shienakara accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers, we will investigate your specific situation and ensure we work towards an appropriate solution.

We ship worldwide. Please note that a shipment can take up to 30 business days to be delivered once shipped.

IMPORTANT

Please use the shipping time frames provided as estimates only, not guarantees. And if your order is time sensitive (like a birthday present) – please drop us a message first! We’d be able to advise you if there’s a risk it may be delayed based on your destination!

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

IMPORT DUTIES AND TAXES

Shienakara is not collecting any taxes on your behalf.

We assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Shienakara will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country. Shienakara will not be responsible for the fate of the goods where customer refuses to accept shipments where duties and taxes are payable.

Order cancellations, returns and replacements

Please note that all of our prints are made to order, i.e. are not a re-stockable item and don’t offer refunds or returns for prints.

Shienakara shall not accept a cancellation of an order for change of mind unless Shienakara chooses to do so at its absolute discretion. If Shienakara does accept such a cancellation, you are required to pay an amount that in Shienakara’s reasonable view reflects the loss that Shienakara will suffer as a consequence of the cancellation (including but not limited to production, handling or storage fees and any mark down). Shienakara shall set off this amount against the payment you have made and refund the balance.

Please note that refunds may take up to 30 business days to appear in your account.

All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us via email or contact form on this website with details of the product and the defect within 7 days of receiving the item.

Upon receipt of your enquiry, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product at no additional cost.